Frequently
Asked Questions

Mastt saves a significant amount of time on key tasks in Capital Project & Program delivery, leading to cost savings and acceleration of projects. You can calculate your own returns for your Project or Program at Mastt's ROI calculator.

No, you won't need any special software or hardware. Mastt is designed to be easily accessible from any modern web browser.

We've got your back! Mastt handles all data backups, keeping them secure and up-to-date.

Mastt’s project management platform stores your data in Microsoft Azure data centers in the United States for customers in the Americas, and in Australia for customers in all other regions. For more details, visit Mastt's Security page.

Yes. Mastt uses encryption in transit and at rest, role-based access controls, automated backups, and regular penetration testing to help protect your data. We handle personal information in accordance with our Software Privacy Policy, which explains how it is used, shared, and retained, along with your privacy rights. Visit our Security page for details on these safeguards.

Yes, we have pre-built integrations you can use to connect Mastt to programs like PowerBI or Accounting platforms. We are also able to customize integrations to suit your needs.

Yes, you can download spreadsheets anytime directly from within the application.

Yes. We will work with your team to ensure your data is safely migrated from our system to whatever new location you choose. You can also download spreadsheets and other files directly through the application for local storage, anytime.

We release improvements, new features and cool stuff weekly! This ensures you are on a continuous improvement journey with Mastt.

Yes. We encourage you to suggest new, valuable features. Our product team takes feedback seriously, reviewing and prioritising feedback for future version releases.

Mastt offers live chat, support tickets, and guides in our Help Centre. Support levels depend on your subscription. See our Service Level Agreement for support hours and response times.

Other than free tier subscriptions, all Mastt plans offer unlimited users for projects, programs or business. Within your Mastt account, you can easily add new users anytime.

No. We have no limits to the amount of data you can store on our system.

Yes, we offer flexible plans and can adjust your subscription should your project, program or enterprise requirements change.

There are no set up or onboarding fees for our standard pricing. Should there be a requirement for additional consulting services, Mastt can assist with any special requirements.

Yes, Mastt is a new, fast and easy to use PMIS style solution for Asset Owners and Consultants delivering Capital Projects or Capital Improvement Programs. You will find that Mastt is ideal for customers who want a lighter and simpler solution, versus more expensive and difficult to use, traditional PMIS.

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