Frequently
Asked Questions

We can arrange a demonstration for you that is tailored to your requirements.
Please request a live demo here.

We charge based on the size of the project you are administering. This is a tiered scale in the line with the total estimated costs of the project. There are unlimited users allowed with this pricing model.

Security is very high on our agenda. We store all our data in Australia on protected servers hosted by Microsoft Azure. We have selected Azure as it meets the highest standards of cloud based security available in Australia. You can read more about the security measures taken by Azure at https://azure.microsoft.com/en-au/overview/security/

Yes. We take security seriously and utilise the following mechanisms:
- SSL encryption
- Password hashing
- Data centre hosted by Azure, see Azure security policies here https://azure.microsoft.com/en-au/overview/security/
- Bi-annual penetration testing by 3rd party experts
- Internal security team

Yes, we have several pre-built integrations you can use to connect Mastt to programs like PowerBI. We are also able to customize integrations to suit your needs.

Yes we have a simple one click report generator that produces reports at any stage of your data interrogation process.

Yes. This is a standard function available at any time.

Yes. We will work with your team to ensure your data is safely migrated from our system to whatever new location you choose.

We release a new version of the system every 6 months which includes the new features that have been selected and deployed for all users.

Yes. We encourage you to suggest new features and our customer excellence team reviews all customer suggestions and prioritizes them for inclusion in our new version releases.

We provide a variety of implementation services to assist you with ensuring that the system meets your specific requirements. We have a range of options available depending on your situation.

Live customer support is available from 8:30am to 5:30pm Mon-Fri. Please call our hotline on (02) 9133 4355.
Most requests can be handled by our support ticketing system - please submit at Mastt Support Tickets and you will receive a prompt and detailed response.
The Mastt Knowledge Base is also a rich repository of system information.

Our plans have unlimited users so you can easily ask your system champion to add new users to the system at any time.

We offer flexible pricing plans where we can upgrade or downgrade your system usage. Please contact your sales representative to arrange for a change to the project allocation.

No. We have no limits to the amount of data you can store on our system.

Yes. We offer flexible plans where we can change the system allocation based on the number or size of projects that you are administering.

A monthly payment plan is established at the commencement of your contract. An invoice will be generated and sent to you on a monthly basis.

We currently only accept bank electronic payments transfers that are settled when paying for monthly invoices.

There is a set up/implementation fee charged in line with your specific requirements. This will be discussed with your sales representative and will depend upon factors including the number of users, training requirements and any special requirements you may have.