Frequently
Asked Questions

Mastt saves a significant amount of time on key tasks in Capital Project & Program delivery, leading to cost savings and acceleration of projects. You can calculate your own returns for your Project or Program at Mastt's ROI calculator.

No, you won't need any special software or hardware. Mastt is designed to be easily accessible from any modern web browser.

We've got your back! Mastt handles all data backups, keeping them secure and up-to-date.

Security is highest on our agenda. We store all our data on secure servers hosted by Microsoft Azure, meeting the highest standards of cloud based security available. Customer dependent, our data centers are located in Australia, North America and other global locations. You can read more about the security measures taken by Azure at azure.microsoft.com/en-au/overview/security/

Yes. We take security seriously and utilise the following mechanisms:

• SSL encryption
• Password hashing
• Data centre hosted by Azure, see Azure security policies here
• Bi-annual penetration testing by 3rd party experts
• Internal security team

Yes, we have pre-built integrations you can use to connect Mastt to programs like PowerBI or Accounting platforms. We are also able to customize integrations to suit your needs.

Yes, you can download spreadsheets anytime directly from within the application.

Yes. We will work with your team to ensure your data is safely migrated from our system to whatever new location you choose. You can also download spreadsheets and other files directly through the application for local storage, anytime.

We release improvements, new features and cool stuff weekly! This ensures you are on a continuous improvement journey with Mastt.

Yes. We encourage you to suggest new, valuable features. Our product team takes feedback seriously, reviewing and prioritising feedback for future version releases.

Mastt provides three tiers of support which you can read about here. We love our customers, and most deal with us over phone, email or through help.mastt.com. We also have the industry's largest free template library to support our customers here.

Other than free tier subscriptions, all Mastt plans offer unlimited users for projects, programs or business. Within your Mastt account, you can easily add new users anytime.

No. We have no limits to the amount of data you can store on our system.

Yes, we offer flexible plans and can adjust your subscription should your project, program or enterprise requirements change.

There are no set up or onboarding fees for our standard pricing. Should there be a requirement for additional consulting services, Mastt can assist with any special requirements.

Yes, Mastt is a new, fast and easy to use PMIS style solution for Asset Owners and Consultants delivering Capital Projects or Capital Improvement Programs. You will find that Mastt is ideal for customers who want a lighter and simpler solution, versus more expensive and difficult to use, traditional PMIS.

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