Frequently
Asked Questions

What time and cost savings can i expect from Mastt?

Mastt saves a significant amount of time on key tasks in Capital Project & Program delivery, leading to cost savings and acceleration of projects. You can calculate your own returns for your Project or Program at https://www.mastt.com/roi-calculator

Will I experience delays when syncing data between my PMIS and Mastt?

Will I need special software or hardware to use Mastt?

Who is responsible for data backups in Mastt?

How frequently does Mastt back up my data?

Can I move my data to a private server for extra security?

What are Mastt's pricing options?

Head to mastt.com/pricing to see all our pricing.

Is Mastt suitable for any size of project or program?

Can I customize Schedule Phases & Milestones in Mastt?

How does Mastt integrate with my existing systems like, Aconex, a PMIS or Financial ERP?

Can I access a demo to play with the system?

Yes, simply click 'Get Started' in the top right today!

Where is the data stored/hosted?

Security is highest on our agenda. We store all our data on secure servers hosted by Microsoft Azure, meeting the highest standards of cloud based security available. Customer dependent, our data centers are located in Australia, North America and other global locations. You can read more about the security measures taken by Azure at azure.microsoft.com/en-au/overview/security/

Is my data safe and private?

Yes. We take security seriously and utilise the following mechanisms:

  • SSL encryption
  • Password hashing
  • Data centre hosted by Azure, see Azure security policies here
  • Bi-annual penetration testing by 3rd party experts
  • Internal security team

Can you integrate with any accounting or project management systems or other 3rd party apps?

Yes, we pre-built integrations you can use to connect Mastt to programs like PowerBI or Accounting platforms. We are also able to customize integrations to suit your needs.

Can I download reports?

Yes, you can build your own dashboards and reports simply and easily with our Dashboard & Reporting module. We alsohave a simple one click report generator that produces reports in standard formats.

Can I export to excel?

Yes, you can download spreadsheets anytime directly from within the application.

Do you help with migrating our data off your system?

Yes. We will work with your team to ensure your data is safely migrated from our system to whatever new location you choose. You can also download spreadsheets and other files directly through the application for local storage, anytime.

How often do you add more features?

We release improvements, new features and cool stuff weekly! This ensures you are on a continuous improvement journey with Mastt.

Can I suggest special features?

Yes. We encourage you to suggest new, valuable features. Our product team takes feedback seriously, reviewing and prioritising feedback for future version releases.

What type of customer support is available?

Mastt provides three tiers of support which you can read about here. We love our customers, and most deal with us over phone, email or through help.mastt.com. We also have the industry's largest free template library to support our customers here.

What happens if I need to add more users?

Other than free tier subscriptions, all Mastt plans offer unlimited users for projects, programs or business. Within your Mastt account, you can easily add new users anytime.

What happens if I need to add more projects?

We offer flexible pricing plans where we can upgrade or downgrade your subscription. Please contact your account manager to request any changes.

Is there a limit to data storage size?

No. We have no limits to the amount of data you can store on our system.

Can I switch to a different subscription later?

Yes, we offer flexible plans and can adjust your subscription should your project, program or enterprise requirements change.

Are there any set up or onboarding fees?

There are no set up or onboarding fees for our standard pricing. Should there be a requirement for additional consulting services, Mastt can assist with any special requirements.

Is Mastt a PMIS? (Project Management Information System)

Yes, Mastt is a new, fast and easy to use PMIS style solution for Asset Owners and Consultants delivering Capital Projects or Capital Improvement Programs. You will find that Mastt is ideal for customers who want a lighter and simpler solution, versus more expensive and difficult to use, traditional PMIS.

With Mastt, our client can see the status of the project anytime, reducing back and forth queries, and not having to wait until the end of the month to receive a monthly report.

Discover Mastt's impact
A headshot of a female office worker wearing a suit
A logo of RPS.

Mastt has saved our team significant time and effort in managing the financials elements of 65+projects. The team now has total visibility over their individual projects as well as the overarching program of works.

Discover Mastt's impact
A corporate worker wearing black suit posing in front of a corporate background

Mastt takes away a lot of user error that spreadsheets bring. With Mastt, we are able to combine multiple projects into programs or portfolios for management level analysis and direction.

Discover Mastt's impact

Mastt is increasing the team’s tempo and productivity by enabling real time information across our portfolio of projects. This transparency is assisting us to make informed decisions, to identify opportunities and reduce the risk.

Discover Mastt's impact
A headshot of a male office worker wearing a suit
Jacobs logo

Mastt's ability to record critical financial information as well as program forecasted delivery and milestones put Jacobs in a favourable position to our clients.

Discover Mastt's impact
A headshot of a male office worker wearing a suit
A logo with compass and text that says: "Compass project consulting"

Moving to Mastt is one of the best decisions my team has ever made. It’s cost-effective, easy to use, and a quick set up.

Discover Mastt's impact
A headshot of a male office worker wearing a suit

A key factor in our decision to adopt Mastt is its user-friendliness. It had to continue to empower us to work smart, allowing us to consistently deliver excellence across multiple sectors and geographic regions.

Discover Mastt's impact

Delivering Power to Capital Projects

A logo with black text that says "Australian Department of Defence"
A logo of RPS.
A logo with black text that says "Australian Department of Defence"
A logo of RPS.