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Customer satisfaction is in our DNA and we
ensure you receive the support you need.
Our range of support services cater to quick questions, deep feature understanding and an ongoing collaboration as the system evolves with the demands of industry.
Tailored demonstrations and a relevant business development manager that understands your specific requirements and can tailor the setup to include what you need and nothing else.
Our one on one training is part of our engagement process to ensure we navigate the system together and get you comfortable with the full suite of features available. We can also arrange for group training sessions either remotely or on-site to give you every chance of team success.
We maintain detailed technical documentation to assist your developers in understanding integration specifications. We are a close partner with Microsoft and can assist in determining the right strategy for any security or cloud hosting alternatives.
Join our community of users to share ideas and discover innovative ways to use Mastt to maximize your experience.
Our industry experts help you align your existing project/portfolio data so that we can efficiently stand up your system and get you off spreadsheets to disparate documents as quickly as possible.
We have developed a range of online tutorials and demonstrations that you can easily access at any time to assist you with core functionality and to act as a refresher for any staff that use the system.
You talk and we listen. At Mastt we have distilled all requests for information into a set of extensive FAQs that help with common enquiries.
All of our customers are assigned a dedicated customer success manager who will periodically reach out to you to listen to your needs and offer support. We also update you regularly on new features and general happenings at Mastt to ensure you share in whatever industry insights we have available.
Our intuitive onboarding tools ensure that you understand all required functionality and can easily navigate Mastt like a pro in record time.
We have a dedicated ticketing system to log every request and to funnel the support requests into a centralised location. Our help menu is also extremely comprehensive and regularly updated in line with the volume of requests that we receive.
If you need support pertaining to your account, functionality or any other general services we have a customer support team ready willing and able to assist you over the telephone or on video calls.
We are always hungry for feedback to keep improving our services and to maximize the benefits you receive. We maintain a detailed product roadmap and are always appreciative of your suggestions in improving the system and our services.
With Mastt, our client can see the status of the project anytime, reducing back and forth queries, and not having to wait until the end of the month to receive a monthly report.
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Mastt has saved our team significant time and effort in managing the financials elements of 65+projects. The team now has total visibility over their individual projects as well as the overarching program of works.
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Mastt takes away a lot of user error that spreadsheets bring. With Mastt, we are able to combine multiple projects into programs or portfolios for management level analysis and direction.
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Mastt is increasing the team’s tempo and productivity by enabling real time information across our portfolio of projects. This transparency is assisting us to make informed decisions, to identify opportunities and reduce the risk.
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Mastt's ability to record critical financial information as well as program forecasted delivery and milestones put Jacobs in a favourable position to our clients.
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Moving to Mastt is one of the best decisions my team has ever made. It’s cost-effective, easy to use, and a quick set up.
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A key factor in our decision to adopt Mastt is its user-friendliness. It had to continue to empower us to work smart, allowing us to consistently deliver excellence across multiple sectors and geographic regions.
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