Airol Gozar is a Customer Success Specialist at Mastt, where he owns the knowledge base and provides direct support to construction project teams globally. He writes and maintains help articles across every platform module, keeps pace with feature releases, and digs into support tickets to find the recurring pain points worth fixing.
His work sits across customer support, documentation, and product feedback. Airol speaks with project managers and owner's representatives on product questions and best practices. He believes the real measure of good support is whether customers can do their job better the next day.
Great support is part documentation, part conversation. The best help is the kind a customer finds in seconds — and when they need a real person, that I'm right there.
-Airol Gene Gozar
Airol spends his weekends with his family, out exploring new places, or working through a Netflix queue. He gets outdoors when he can and takes his downtime seriously. Whether it's helping a customer find the right answer or hyping a friend over a great show, for him, it all comes down to making sure people don't stay stuck.
Mastt is built by a team with real roots in construction and technology. Get to know the people working to make every capital project run better.
