Website Privacy Policy

Effective Date: 1 July 2023 · Last Updated: 1 July 2026

1. Scope

This Privacy Policy explains how Mastt Australia Pty Ltd (ACN 624 216 075) (Mastt, we, us, our) collects, uses, discloses and manages personal information through its website.

This policy applies only to personal information collected through our website, including when you:

• visit or browse the website;
• submit enquiries or contact us;
• subscribe to communications; or
• engage with marketing or promotional materials.

This policy does not apply to personal information processed through Mastt’s software platform or services. That information is governed by our Software Privacy Policy.

2. What is personal information

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. What information we collect

We may collect the following types of personal information:

• Contact information (such as name, email address, phone number)
• Professional information (such as company name, role or title)
• Technical information (such as IP address, browser type, device information, and usage data)
• Marketing and communication data (such as preferences for receiving communications)
• Enquiry and correspondence information (including the content of messages you send to us)
• Any other information you choose to provide in the course of those interactions

Sensitive information

We do not seek to collect sensitive information through the website. If you choose to provide sensitive information, we will only use it for the purpose for which you provided it, except where required or authorised by law.

4. How we collect information

We collect personal information directly from you when you:

• complete forms on our website;
• contact us by email or through the website;
• subscribe to updates or marketing communications; or
• interact with our website.

We also collect certain information automatically through cookies and similar technologies (see section 9).

5. Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and provide information about our services;
• manage and maintain our website;
• communicate with you, including sending marketing communications where permitted;
• analyse website usage and improve functionality and user experience;
• comply with legal obligations; and
• protect and enforce our legal rights.

6. Direct marketing

We may use your personal information to send you marketing communications about our services where permitted by law.

You can opt out of receiving marketing communications at any time by:

• using the unsubscribe link in the communication; or
• contacting us using the details in section 13.

7. Disclosure of personal information

We may disclose personal information to:

• our service providers (including IT, hosting, analytics and marketing providers);
• professional advisers;
• regulatory authorities, where required; and
• other third parties where permitted or required by law.

We take reasonable steps to ensure that recipients handle personal information in accordance with applicable privacy laws.

8. Overseas disclosure

Some of our service providers are located overseas. As a result, personal information may be disclosed to recipients in jurisdictions outside Australia, including the United States of America, Ireland and other jurisdictions in which our service providers operate.

We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy laws.

9. Cookies and analytics

We use cookies and similar technologies to:

• enable website functionality;
• analyse usage and performance; and
• improve user experience.

You can control the use of cookies through your browser settings.

Further information is available in our Cookie Policy.

10. Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Where required, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

11. Access and correction

You may request access to, or correction of, personal information we hold about you.

To make a request, please contact us using the details in section 13.

We will respond to requests in accordance with applicable privacy laws.

12. Complaints

If you have a complaint about how we handle your personal information, you may contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

https://www.oaic.gov.au

13. Contact details

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@mastt.com

Address: Level 2, 241 Commonwealth Street, Surry Hills NSW 2010

14. Updates to this policy

We may update this Privacy Policy from time to time.

Where we make material changes, we will take reasonable steps to bring those changes to your attention, including by publishing the updated policy on our website.