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Onboarding at Mastt

Your journey with Mastt starts free, simply and grows with your needs.

Whether you’re testing out a project on your own or rolling out Mastt across an entire team, our onboarding process is designed to help you succeed at every step.

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Self-Serve Onboarding

Start using Mastt right away with our streamlined in-app experience:

  • Sign Up Free – Create your own Workspace and begin your first project in minutes.
  • Step-by-Step Guidance – Built-in onboarding flows, empty state guides help you complete key actions quickly.
  • In-App AI Chat – Get help instantly via our AI-powered support chat.
  • Expert Help Available – Email us or schedule time with our Customer Success team whenever you need support.Ideal for individuals or small teams launching a project quickly.

Scaling with Your Team

Mastt can be configured and ready for your team in just a few hours. Our onboarding process moves at your pace, whether you're activating one project or an entire portfolio. With guided setup, expert support, and no heavy IT lift, scaling Mastt is simple—so you can start seeing results, fast.

Kick-Off Meeting

Meet your Mastt onboarding expert to align on:

  • Your project and business goals
  • Team roles and responsibilities
  • Onboarding timelines and success metrics

Platform Configuration

We’ll help tailor Mastt to your needs by:

  • Creating project templates and budget structures
  • Setting up configurations, workflows, and permissions
  • Integrating into your existing processes

Training & Workshops

Get your team productive faster with live training:

  • Walkthroughs of Mastt best practices
  • Workshops to embed Mastt into your business operations

Data Migration Support

Need help bringing existing data into Mastt? We’ll assist with:

  • Data hygiene and formatting
  • Accelerated uploads of project data

Mastt Academy

Get certified in getting things done.

Mastt Academy is your fast track to mastering project management with confidence. Packed with on-demand video walkthroughs, click-by-click tutorials, and real-world playbooks, it's built for professionals who want more than just the basics.

Whether you're new to Mastt or scaling your expertise, the Academy gives you a clear path from first login to elite-level execution. Learn at your own pace, sharpen your skills, and apply industry best practices used by top-performing project teams across the U.S., Canada, and APAC.

Post-Onboarding Success

Once you’re up and running, our team stays with you. From executive check-ins to hands-on customer success, rich training content to smart in-app AI, Mastt gives you the tools and support to grow, optimize, and lead with confidence—project after project.

Executive Oversight

Have a pressing issue or want to raise strategic feedback? You can speak directly with our CEO, Doug Vincent, who remains hands-on with customer success and product innovation. Your voice goes straight to the top when it matters.

Dedicated Customer Success Manager

Every team gets a real human—your own Customer Success Manager—who is available across North America and APAC time zones. Your CSM is just an email or phone call away for anything from usage questions to strategic rollout advice.

Knowledge Base

Access a rich library of how-to articles, training videos, and workflow guides. Whether you're troubleshooting or looking to level up, our Help Center has everything you need to stay confident and self-sufficient.

In-App AI Support

Mastt’s AI-powered support agent is always ready inside the app to assist with common questions, navigate workflows, and suggest the next best action. It’s fast, intuitive, and always on.

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