Arrow Projects is a boutique Indigenous-owned project management consultancy. Headquartered in Sydney with a growing national presence, Arrow supports public and private clients with flexible, hands-on delivery.
Aaron Wigley was a Senior Project Manager and part of the leadership team. Based in Sydney, he led projects while also mentoring staff and helping build the team.
He brought 17 years of experience, having worked for both a builder and a project management consultancy. His focus was on delivering consistent outcomes for clients and helping new PMs become effective, fast.
“It’s quick and easy to implement. Our senior team picked it up fast. The younger staff just figured it out on their own.”
Aaron Wigley, Senior Project Manager
Before Mastt, Arrow’s project managers felt frustrated and overwhelmed. The scattered tools left them second-guessing their data and doubting if their reports were accurate. As a result, confidence in their systems dropped.
PMs worried about missing errors or letting clients down. The pressure built up before every reporting deadline, making it hard to feel in control or proud of their work.
The tools they were using weren’t helping. They were slowing everyone down.
Every new team member had to figure things out on their own. There was no standard way to deliver a project. No shared method for building reports. Even strong hires felt unsure in their first weeks.
Leaders had to spend extra time coaching them through the basics. That meant less time for strategy or mentorship. Without a common structure, key insights often stayed trapped in spreadsheets or in people’s heads.
“On any project we start, we probably all feel a bit like a six out of ten until we’re underway running it.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
Without a shared approach, even experienced PMs ended up guessing. Delivery looked different from project to project, which made it harder to scale the team or hand over work.
Leadership had no central system to check on project status. Getting visibility meant pulling PMs into meetings or digging through static reports.
This left leaders feeling anxious and uneasy about what was really happening on their projects. They were always worried that important details could be missed or overlooked. Opportunities to improve delivery were missed entirely.
“I would have sent you a spreadsheet... and by the time the boss got it, we’d all manipulated it.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
As Arrow Projects hired younger team members, expectations changed. New PMs didn’t want to wrestle with spreadsheets or Word documents. Using outdated tools left them feeling unmotivated and discouraged.
“They don’t want to be working in Excel sheets or 50-page Word documents. They want something intuitive and accessible.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
But that’s not what they walked into. New hires had to learn on the fly, deal with version control issues, and navigate clunky tools. It was demotivating.
Every few weeks, the same pressure built up again. PMs had to copy and paste data. They fixed formatting. They double-checked numbers and wording while racing against the clock.
It left them exhausted and frustrated, taking their energy away from delivering great projects.
Arrow Projects needed the confidence to move fast. The team was growing quickly, bringing on new project managers. But every PM worked in their own way. Reporting tools didn’t match up.
Onboarding dragged on. Leaders wanted to trust their growth. They needed to know every PM could start strong and feel supported, no matter how fast the team expanded.
“Mastt came around at a very perfect time for us to implement as we were recruiting and hiring new staff.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
Arrow needed a smoother way to onboard incoming PMs. Before, project teams had to build reports or dashboards from scratch. Now, that structure is already built inside Mastt.
New staff can join live projects and follow the same framework as the rest of the team. It helps them get started faster and with more confidence.
“It’s quick and easy to implement. Our senior team picked it up fast. The younger staff just figured it out on their own.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
Leadership also needed better visibility across projects. In the past, getting updates meant pulling PMs into meetings or reviewing static reports.
Now, they can check real-time dashboards and catch issues early. That saves time and improves decisions.
“It’s about getting access to key information… without having to drag the PMs away [for] lots of internal meetings.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
Arrow Projects wasn’t just looking for another reporting tool. They needed something that could scale with the business. It had to support multiple projects and different levels of staff experience.
“It's a relatively quick and easy tool to implement within a business... we've been able to get all of our current projects up and running really quickly.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
The platform didn’t require long training sessions or IT workarounds. Teams started using it right away.
Mastt helped them set a new standard. It created structure where there wasn’t any. And it gave every PM a better way to work.
Mastt gave project managers at Arrow Projects what they were missing. They gained clarity, control, and confidence. Instead of drowning in spreadsheets or stressing over reports, PMs could finally focus on leading their projects.
With one system in place, they felt more prepared. They became more capable and earned greater trust from clients and senior leaders.
Every reporting cycle used to be a scramble. PMs copied data between spreadsheets, fixed formulas, and reformatted slides. They hoped everything looked right before the meeting.
Mastt removed that burden. Dashboards update automatically. Reports are ready when PMs need them.
With fewer manual steps, the chance of error dropped. PMs didn’t have to worry about broken formulas or outdated versions. That made reporting more accurate and far less stressful.
“You minimize that anxiety that comes around every three weeks of producing the next big report to give to the client and making sure that all the grammar is correct or the spelling is correct or that all the numbers are correct because you're transferring from an Excel into a word doc.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
This didn’t just save time. It gave PMs space to manage risks, resolve issues, and keep projects moving forward. And it ensured the insights weren’t locked inside people’s heads. They’re now accessible across the team.
Before Mastt, new PMs had to figure things out on their own. Each person used different tools and templates. Learning how to deliver reports took too long.
Now, every project follows the same structure. Dashboards are pre-built. Templates are already in place.
“Everything they’re looking at is consistent in Mastt on every project.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
New hires get up to speed faster. Teams work more smoothly. And no one has to reinvent the wheel.
With Mastt, project managers don’t wait for end-of-month updates. They no longer sort through folders to get the latest numbers.
Key project data is live and all in one place, ready for quick access and decisions.
This visibility helps PMs act early and stay in control. It also gives leaders the information they need without chasing people for updates.
"We can just talk to everything there so obviously it's got time, cost, and risk... If someone wants to focus on a tiny bit of detail... you just do a few clicks and you're in on the detail."
- Aaron Wigley, Senior Project Manager at Arrow Projects
Arrow’s client meetings used to run off static reports. Now, PMs walk through live dashboards in Mastt. Clients ask focused questions. PMs respond with real-time answers.
That shift changed the experience for everyone. Clients were more engaged. PMs felt more confident. Everyone left the meeting aligned.
“That graphic there on the screen tells you right there and then what you're sort of talking about.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
The polished, customizable dashboards help PMs tell a clearer story and communicate value fast.
For Arrow Projects, delivering great outcomes means more than meeting deadlines. It’s about empowering project managers with clear, accurate information. That’s what real-time reporting makes possible.
When project managers can access live data, they stop chasing spreadsheets. They gain the confidence to lead conversations, flag issues early, and focus on delivery instead of admin.
That shift doesn't just improve workflows. It changes the role of the PM. They become more strategic. More trusted. And more effective at keeping teams and clients aligned.
“We don’t want to bog them down in the admin tasks. We want to empower them to focus on being proactive versus reactive.”
- Aaron Wigley, Senior Project Manager at Arrow Projects
When every team member can rely on the same system, it creates a shared rhythm across projects. No one is left guessing. Everyone is speaking the same language.
With real-time reporting, Arrow’s project managers don’t just react to problems. They prevent them. And that makes all the difference across a growing portfolio of complex projects.
By adopting Mastt, Arrow Projects gave their project managers the clarity and structure they needed to lead effectively. Scattered spreadsheets and manual reporting were replaced with one streamlined system. This led to faster reporting, stronger team alignment, and a more scalable way to manage projects with less stress and more control.
If your team is stuck in spreadsheets, take a cue from Arrow Projects. Simplify your tools and give PMs the data they need to lead. Mastt made it easy for them, and it can for you too.
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