AECOM is a global engineering and infrastructure consulting firm delivering complex programs across transport, energy, environment, and urban planning. The company champions Environmental, Social, and Governance (ESG) initiatives through its Sustainable Legacies pillar and works closely with public and private sector clients to deliver sustainable, high-performing assets.
Within Australia, AECOM supports a broad portfolio of client-side and internal project management services. Teams manage everything from design coordination to major infrastructure rollouts.
Mathew Jetson, a Principal Project Manager, leads several projects that involve both internal project management roles and client-facing responsibilities.
”What I like about Mastt is its easy way to communicate project or program information. It enables targeted discussions on the right risks at the right time and shows a clear snapshot of finances, where you're at and what you're forecasting to spend. It just makes communication more visual and easier.”
Mathew Jetson, Senior Project Manager & Manager of Infrastructure Training & Development
Before Mastt, AECOM relied on spreadsheets to manage financials and risks across its projects. Project teams needed a better way to present updates clearly, especially in meetings with clients and stakeholders. The process worked, but it lacked speed, structure, and flexibility.
Without a central platform, teams prepared reports manually. Sharing snapshots of financial status or risks took extra effort, especially when switching between project and program views.
AECOM needed to show the right data depending on who was in the room: a project manager, a program lead, or a client. But moving between these levels wasn’t always seamless.
Explaining risk and financial status required context and interpretation. It was hard to show the full picture without visual tools to support faster, clearer conversations.
As AECOM ramped up its focus on ESG and more collaborative delivery, it needed a better way to communicate program health and project performance, especially in client-facing meetings.
Teams sought a solution that could:
Jetson had previously used Mastt in his work with the Australian Army and recognized the benefits it could bring to AECOM. The team began trialing Mastt across multiple projects.
“I'm really looking forward to seeing what the trial within AECOM brings in terms of how it improves our project management or client-side facing project management, and specifically that communication piece of discussing the key issues, whether it be finances or whether it be the risk workshops.”
- Mathew Jetson
Mastt was used during project management meetings and control groups to support real-time, targeted discussions. The tool’s visual dashboards helped teams deliver sharper updates to both internal and client audiences.
These were the key Mastt features used:
“Mastt is really useful in terms of using at project management meetings, project control groups, where we really need to communicate to the client the risks and the status of the finances of the project.”
- Mathew Jetson
Mastt improved how AECOM’s teams communicated, made decisions, and kept projects moving with clarity.
With live data and clear visuals, teams no longer scrambled to update spreadsheets or explain static reports. In meetings, they could instantly show how the project was tracking, both financially and operationally, with full clarity.
“It’s really useful in terms of using at project management meetings, project control groups, where we really need to communicate to the client the risks and the status of the finances of the project.”
- Mathew Jetson
Project managers could show exactly where money was going and which risks mattered most. Discussions felt more targeted, visual, and grounded in real numbers, not assumptions.
“It’s also a really easy way to show a snapshot of finances, where you're at, you know, what you're forecasting to spend as to where you are.”
- Mathew Jetson
Mastt replaced clunky spreadsheet workflows with seamless reporting. Teams didn’t waste hours reformatting updates or reconciling data, they focused on delivery instead.
“Where we're seeing the advantage of this is at the reporting and finances, it's a lot more seamless than the spreadsheet.”
- Mathew Jetson
Risks weren’t just logged , they were visible, prioritized, and actionable. Mastt helped teams identify what needed attention now, and what could wait, in real time.
“A really simple dashboard that enables quick and seamless workshops… to visually identify and see where the risks are associated and which one should be focused on.”
- Mathew Jetson
Whether speaking to a client, project lead, or program director, AECOM could tailor updates to the right level, without rebuilding reports.
“You can report on an individual project level, you can report on a portfolio or even on a program level …depending on the delegation and authority that you are speaking to.”
- Mathew Jetson
Clarity keeps AECOM’s projects moving, teams aligned, and clients confident. Across internal and client-side delivery, teams work across complex programs that demand clear communication at every stage.
Mastt gives AECOM a way to tailor reporting, engage the right stakeholders, and focus on outcomes with less effort and more visibility.
“For me personally, what I like about Mastt is its easy way to communicate project or program information.”
- Mathew Jetson
Jetson sees Mastt playing a growing role in the future of project management. Based on the outcomes of the trial, the team gained valuable insight into how Mastt can streamline workshops, enhance communication around risk and financials, and support more collaborative approaches to project delivery.
“It’s a great tool to really bring that collaborative approach to projects between us and the client.”
- Mathew Jetson
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